When an HOA Board decides to change management companies, it’s a significant decision that can impact the entire community. It’s standard practice to issue an RFP and meet with a representative of the management company, but most HOA’s do not take the time to interview the Community Association Manager that will be assigned to their account.
Interviewing the Community Association Manager is perhaps the most important step in selecting a new management company. Here’s why it is so important:
1. Ensuring Expertise and Experience
Not all CAMs have the same level of expertise and experience. By interviewing potential managers, the board can assess their qualifications, including their knowledge of community association management, financial acumen, and familiarity with relevant laws and regulations. This ensures that the chosen CAM has the skills necessary to effectively manage the community.
2. Assessing Compatibility with the Community
Every community has its unique culture, needs, and expectations. It’s essential to find a CAM who understands and aligns with these aspects. Through interviews, the board can gauge the manager’s ability to communicate effectively, handle conflicts, and engage with residents. A good fit can lead to a more harmonious and well-managed community.
3. Evaluating Management Style
Different CAMs have different management styles. Some may be more hands-on, while others might take a more advisory role. The board needs to determine which style best suits the community’s needs. Interviews provide an opportunity to discuss the manager’s approach to governance, maintenance, and resident relations, ensuring it aligns with the board’s vision.
4. Verifying Professional Credentials
Interviewing and qualifying a CAM allows the board to verify their professional credentials, such as certifications, licenses, and continuing education. This step is crucial to ensure that the manager is up-to-date with industry standards and best practices. It also provides peace of mind that the CAM is committed to professional development.
5. Understanding Problem-Solving Abilities
Community management often involves addressing unexpected issues and conflicts. By interviewing potential CAMs, the board can ask about their problem-solving abilities and past experiences handling similar situations. This insight helps the board choose a manager who can effectively navigate challenges and maintain community stability.
6. Building Trust and Confidence
The relationship between the HOA board and the CAM is built on trust and confidence. Conducting thorough interviews helps establish this foundation. It allows the board to ask questions, express concerns, and set expectations. A transparent and open dialogue during the interview process fosters mutual understanding and trust.
7. Ensuring Ethical Standards
Ethical behavior is paramount in community management. By interviewing CAMs, the board can discuss their commitment to ethical standards and how they handle ethical dilemmas. This step ensures that the chosen manager will uphold the integrity and transparency that the community expects.
8. Customizing Management Services
Every community has specific needs and priorities. Interviews provide an opportunity to discuss these with potential CAMs and understand how they plan to address them. This customization ensures that the management services provided are tailored to the community’s unique requirements.
9. Long-Term Stability
Choosing the right CAM can lead to long-term stability for the community. A well-qualified and compatible manager is more likely to stay with the community for an extended period, providing consistent and reliable management. This stability is beneficial for both the board and the residents.
Conclusion
Interviewing and qualifying the CAM when changing management companies is a critical step for any HOA board. It ensures that the chosen manager has the necessary expertise, aligns with the community’s culture, and can effectively address its unique needs. By taking the time to thoroughly vet potential CAMs, the board can build a strong foundation for successful community management and long-term stability.